Legal
Last updated: July 6, 2026
We don't offer a money-back guarantee. Instead, we run a free audit before you ever pay: real findings about your actual business, no paywall, so you can see exactly what you'd be getting before you commit to a subscription. We'd rather earn your decision upfront than ask you to pay first and hope it works out.
You can cancel your subscription at any time. Cancelling stops future billing. Your access continues until the end of your current billing period, and we don't provide partial refunds for the unused portion of a period you've already paid for.
Project work is quoted and agreed with you before it starts. If something's wrong with delivered work, tell us directly, and we'll make it right or refund that specific project. This is handled case-by-case through direct conversation, not an automated process.
If you're charged in error, or something looks wrong on your statement, message us directly before filing a chargeback with your bank. We can look into it and fix it faster than a dispute process, and chargebacks against small merchants like Ornit are more disruptive than they might seem.
Every billing email from Paddle includes a link to manage or cancel your subscription directly, no need to contact anyone. You can also message us and we'll cancel it for you.
Questions about a charge or a refund: message us through the Hub, or email support@ornit.co.